FREQUENTLY ASKED QUESTIONS
Everything you need to know
Are these a good gift for infants?
Our products are NOT Suitable for Children Under 3 Years: This crochet toy contains small parts that may pose a choking hazard. For safety, this product is designed for children aged 3 years and older. Always supervise young children during playtime and regularly check the toy for any signs of wear or damage. If any parts become loose or damaged, discontinue use immediately. Keep out of reach of infants and young children. If you really are interested in a baby safe crochet toy, please email us at caitlinscrochetcorner22@gmail.com BEFORE ordering in order to request a baby safe toy. Your request may be denied depending on the nature of your requested toy. Please follow these steps and enjoy safely!
What is our return policy?
All sales are final. Returns are at the discretion of the owner and will only be accepted in certain circumstances, such as if the item is damaged or defective upon arrival. If you believe your purchase qualifies for a return, please contact us within 7 days of receiving your item for further assistance.
Thank you for your understanding, and for supporting handmade craftsmanship!
What payment methods do you accept?
Online (On our website):
- Card
- Apple Pay
- Paypal
Craft Markets (This is for IN PERSON ONLY!):
- Cash
- Apple Cash
- Venmo
- Zelle
- Card (additional processing fee)
How do I wash my crochet items?
To keep your crochet toy looking its best, please follow these care guidelines:
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Hand Wash Only: Gently wash your crochet toy by hand using cold or luke-warm water. NO HOT WATER!
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Mild Detergent: If needed, use a mild detergent to clean any spots or stains.
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Avoid Soaking: Do not soak the toy in water, as this can affect its shape and texture.
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Air Dry: After washing, reshape and place on a towel to air dry. Avoid direct sunlight and heat sources to preserve the color and integrity of the yarn.
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Avoid Heat: Any use of excessive heat WILL melt, damage, and warp the yarn. Please refrain from using ANY kind of heat on your plushies to best preserve their look.
With proper care, your crochet toy will remain a cherished companion for years to come!
When will I receive my crochet item?
Please note that wait times for orders may vary based on the availability of materials and the volume of incoming orders. While we strive to fulfill your order as quickly as possible, please allow up to a 45 days from ordering for your order to be shipped out due to the products being entirely handmade.
Once your item has shipped, delivery times will depend on the carrier. If your item is damaged or lost during shipping, please contact the delivery carrier directly to resolve the issue before reaching out to us.
What if I need my item ASAP?
If you require a rush order, please send a request via email to caitlinscrochetcorner22@gmail.com. Rush requests may be subject to approval and a rush fee will be applied. Thank you for your patience and understanding as we craft your special item!
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